Privacy Policy

The Fireplace & Stove Centre Last updated: February 24, 2026

1. Introduction Welcome to The Fireplace & Stove Centre ("we", "us", "our"). We are committed to protecting your privacy and handling your personal data in a transparent and secure way.

This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website https://thefireplacestovecentre.co.uk/, contact us, make an enquiry, book an appointment, purchase products or services, or interact with us in any other way.

We are The Fireplace & Stove Centre (Cornwall) Ltd, located at Unit 7, Dudnance Lane, Pool, Redruth, Cornwall, TR15 3QW. Our phone number is 01209 612717 and our email is info@thefireplacestovecentre.co.uk.

We act as the data controller for the personal data we process.

2. Information we collect We may collect the following types of personal information:

  • Identity and contact information: name, address, email address, telephone number

  • Enquiry and purchase information: details of products/services you are interested in (e.g. stoves, gas fires, fireplaces), installation requirements, measurements, preferences

  • Payment and transaction information: billing details, bank/card information (processed securely by our payment provider – we do not store full card details)

  • Communication data: messages, emails, call notes, appointment bookings

  • Technical data: IP address, browser type, device information, pages visited, time/date of visit, referral source (collected automatically via cookies and similar technologies)

  • Marketing preferences: whether you wish to receive newsletters, offers or updates from us

We do not collect special category data (e.g. health, race, religion) unless it is voluntarily provided and relevant to a bespoke installation or enquiry.

3. How we collect your information

  • Directly from you: when you fill in forms on our website, send us an email, call us, visit our showroom, place an order, or provide details during installation

  • Automatically: through cookies, server logs and analytics tools when you use our website

  • From third parties: occasionally from delivery/installation partners, payment processors, or credit/reference checks (where applicable for larger purchases)

4. How we use your information We use your personal data for the following purposes:

  • To respond to enquiries, provide quotes, book appointments and arrange showroom visits

  • To process orders, deliveries, installations and after-sales support

  • To manage our relationship with you (including invoices, warranties, service reminders)

  • To comply with legal obligations (e.g. gas safety regulations, accounting, tax)

  • To improve our website and services (using anonymous analytics)

  • To send marketing communications (only if you have consented or we have a legitimate interest and you have not opted out)

5. Legal basis for processing We rely on the following legal bases under UK GDPR:

  • Performance of a contract (e.g. processing your order or installation)

  • Legitimate interests (e.g. responding to enquiries, fraud prevention, website analytics)

  • Legal obligation (e.g. keeping financial records)

  • Consent (e.g. for direct marketing emails – you can withdraw this at any time)

6. Sharing your information We may share your personal data with:

  • Service providers: delivery companies, installers, payment processors, IT/hosting providers, email service providers

  • Professional advisers: accountants, insurers, lawyers

  • Authorities: where required by law (e.g. HMRC, Gas Safe Register, police)

We do not sell your personal data to third parties for marketing purposes.

7. International transfers We do not normally transfer your data outside the UK or EEA. If we ever use cloud providers or tools that involve transfers, we ensure appropriate safeguards are in place (e.g. UK adequacy decisions or standard contractual clauses).

8. Data retention We keep your personal data only for as long as necessary:

  • Enquiry data: up to 2 years if no purchase

  • Customer/purchase data: 7 years for accounting and warranty purposes

  • Marketing data: until you unsubscribe or object

After these periods, data is securely deleted or anonymised.

9. Your rights Under UK GDPR you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Erase data (in certain circumstances)

  • Restrict processing

  • Object to processing (including for marketing)

  • Data portability

  • Withdraw consent (where we rely on consent)

  • Complain to the Information Commissioner's Office (ICO) – www.ico.org.uk

To exercise any of these rights, contact us at info@thefireplacestovecentre.co.uk or write to us at the address above.

10. Cookies and similar technologies Our website uses cookies to improve functionality and analyse usage. You can manage cookies via your browser settings or our cookie banner (if implemented). For more details see our Cookie Policy [add link if you create one].

11. Security We take reasonable technical and organisational measures to protect your data from unauthorised access, loss or misuse.

12. Changes to this policy We may update this Privacy Policy from time to time. The date at the top shows when it was last revised. Please check back periodically.

13. Contact us If you have any questions about this Privacy Policy or our data practices, please contact:

The Fireplace & Stove Centre Unit 7, Dudnance Lane, Pool, Redruth, Cornwall, TR15 3QW Email: info@thefireplacestovecentre.co.uk Phone: 01209 612717

Thank you for trusting us with your information.